Refund policy

Return & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return or exchange.

To be eligible for a return or exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

Returns & Exchanges

All returns and exchanges must be approved by our support team in advance.

To request a return or exchange, please contact us individually at info.zaebis.store@gmail.com and provide your order number and the reason for your request.

Please do not send any items back without contacting us first. Items returned without prior approval may not be accepted.

If your return is approved, our support team will provide you with the necessary return instructions and our business return address.

Return shipping costs are the responsibility of the customer. We do not cover or reimburse the cost of return shipping.

The returned item must be shipped to the business address provided by our support team. We strongly recommend using a trackable shipping service and keeping your proof of shipment until your return has been processed.

Custom and personalized products are non-refundable unless they arrive damaged, defective, or incorrectly printed.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, incorrectly printed, or if you receive the wrong item.

Please contact us at info.zaebis.store@gmail.com with your order number and photos of the issue so that we can evaluate the situation and provide an appropriate solution.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including custom or personalized products, unless they are damaged, defective, or incorrectly printed.

We also cannot accept returns for gift cards.

Please contact us if you have questions or concerns about whether your specific item is eligible for a return or exchange.

Exchanges

If you would like to exchange an item, please contact us first at info.zaebis.store@gmail.com.

Exchange requests are reviewed individually. Depending on the situation, we will provide you with instructions on how to return the original item and proceed with the exchange.

Return shipping costs associated with an exchange are the responsibility of the customer unless otherwise agreed by our support team.

Refunds

We will notify you once we have received and inspected your return and let you know whether the refund has been approved.

If approved, the refund will be automatically issued to your original payment method within 10 business days.

Please remember that it may take additional time for your bank or credit card company to process and post the refund.

Original shipping costs and return shipping costs are non-refundable unless otherwise agreed by our support team.

If more than 15 business days have passed since your refund was approved, please contact us at info.zaebis.store@gmail.com.